1. Information collected
When you register with 12speak.com, we collect personal information such as your name, email address, birth date, gender, spoken and learning languages, proficiency in each language and any other personal or preference information that you freely enter, as well as your profile picture.
When you use the Service, you may set up your personal profile, form relationships, send messages, perform searches and queries, enroll in events, store your individual vocabulary, play language learning games and transmit information through various channels. 12speak.com stores and collects this information so that we can provide you with the Service and offer personalized features. In most cases, we retain it so that, for instance, you can return to view prior messages you have sent or easily see your friend list. When you update information, we usually keep a backup copy of the prior version for a reasonable period of time to enable reversion to the prior version of that information.
12speak.com does not monitor the information you include in your Profile, but 12speak.com shall have the right (but not the obligation) in it sole discretion to cancel your Profile, if it violates the Terms of Service, the rights of third parties or it is otherwise objectionable.
12speak.com automatically receives and collects some information about your computer when you visit the Site. For example, we will collect your IP address, Web browser software (such as Mozilla Firefox or Internet Explorer), software and hardware attributes and the referring web site. We also may collect information about your activity on this Site for internal purposes. One of our goals in collecting this automatic information is to help improve your user experience.
Finally, when you visit the Site, we may assign your computer a "cookie" (a small, unique identifier text file) to remember who you are. For example, if you register on the Site, we may record your username in a cookie for verification purposes. We also may include other information in our cookie files; for example, if you arrived at our Site via a link from third party site, we may include the URL of the linking page. Please review the below “Cookie” section for further information.
Please note that, at this time, the Site is not designed for children under 13 years old. Accordingly, 12Speak.com will not knowingly collect or maintain personal information from children under 13 through the Site.
If you choose to use our invitation service to tell a friend about our site, we will ask you for your friend's email address. We will automatically send your friend an email inviting him or her to visit the site. 12speak.com may attempt to send invitations more than once. 12speak.com stores this information to send email, to register a friend connection if your invitation is accepted, and to track the success of our referral program. Your friend may contact usat to request that we remove this information from our database.
2. Use of Personal Information
We will use personal information about you for the following general purposes: to provide you with the products and services you request; to respond to your questions and comments; to communicate with you via regular mail and email (or other electronic means) about our programs and services; to measure interest in and improve our services and Site; to solicit information from you, including through surveys; to resolve disputes or troubleshoot problems; to prevent potentially illegal activities; to enforce our Terms of Service; and otherwise as described to you at the point of collection.
Please review below the "Cookies" and “Access to Personal Information” section.
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site's computers and stored on your computer's hard drive. You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is set. Unless you accept cookies from 12speak.com, you may not be able to use some features of the Service of 12speak.com that require you to "Log in".
12speak.com lets other entities that show advertisements or provide services on some of our Site pages set and access their cookies on your computer. Other entities' use of their cookies is subject to their own privacy policies, and not this policy.
4. Disclosure of Personal Information
We display your profile information (except your email address and password) to people browsing for language partners, and to support other Site functions. 12speak.com does not rent, sell, or share personal information about you with third parties except to provide products or services you've requested, when we have your permission, or under the following circumstances:
(a) Third-party suppliers who provide services or functions on our behalf, including customer service, business analytics, marketing, and services to us in connection with operating the Site. These companies have access to personal information needed to perform their functions and are not permitted to share or use the information for any other purpose.
(b) 12speak.com responds to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
(c) 12speak.com believes it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of 12speak.com's Terms of Service, to the perceived rights, safety and property of Itouch Nordics AS or as otherwise required by law.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
Please note that when you provide 12speak.com with personal information through the Site, the information may also be stored on servers located outside the United Kingdom.
We may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors to the Site and segmentation of the users. This information is most often used to develop content and services that we hope you find of interest.
Please keep in mind that whenever you voluntarily disclose personal information online, that information can be collected and used by others. By posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.
5. Access to Personal Information
You may obtain a copy of any personal information about you that you provide through the Site or otherwise request that 12speak.com update or make changes to such personal information by sending an email to
6. Suggested Language Partners
12speak.com suggests language partners and will display a list of recommended people who may be useful learning partners on the Site. This list is generated using only the information about languages you both speak and learn and interests you can choose to provide within your personal information. 12speak.com also allows you to conduct a proactive search for useful learning partners. This list is generated using the information about languages you both speak and learn, your gender and interests you can choose to provide within your personal information. To find useful language partners you can also search for people by their 12speak.com username. You can choose whether or not to interact with these individuals; 12speak.com does not take responsibility for the content or effects of these interactions.
7. Confidentiality and Security
Please be aware that data storage on Internet connected servers or transmissions over the Internet cannot be guaranteed to be 100% secure. Consequently, 12speak.com cannot ensure or warrant the security of any information you transmit to 12speak.com. 12speak.com will take all reasonable measures to protect information from being collected through unwanted intrusions or inceptions.
8. Third Party Advertising
9. Third Party Websites
11. Contacting 12speak.com